Special orders are made just for you! At the time of your order, your salesperson/designer will give you an estimated lead-time for your furniture shipment. Once we receive an acknowledgment of your order from our manufacturer, we will notify you via post card or email of an approximate delivery date. Our office will continue to track your order until it arrives at our Distribution Center. Unfortunately delays can occur, and we will notify you with updates as soon as we receive this information. We will do our very best to get your furniture to you as quickly as possible, but we are not responsible for unexpected delays or any liability therein. No price adjustments or loaner items will be given due to manufacturer’s delay.
Changes, Returns or Cancellations:
Please contact your salesperson/designer immediately if you need to cancel or make changes to your order.
If you purchased from our stock:
Within ten (10) days of your purchase or receipt of your merchandise, you may cancel and reselect, or return your purchase for a refund. Merchandise already delivered will be subject to delivery/pick-up fees. Outlet/Clearance/Final Sale/”As-Is” items may not be cancelled, exchanged or refunded. No merchandise can be returned or exchanged without the original sales receipt. Upon return and inspection of the item(s), your account will be credited, or your refund will be processed according to the nature it was paid.
If you purchased through Special Order:
Please ask your salesperson/designer for complete details about our cancellation policies and restocking fees. You may cancel or change your special order within 24 hours of placing your order without a cancellation fee. Thereafter, your special order cannot be cancelled or changed without cancellation/restocking fees.* These fees are up to 50% of your order depending on: a) the status of the special order at the time you decide to cancel; and b) the type of merchandise you purchased.
*Custom items such as window coverings, area rugs, wallcoverings, C.O.M. furniture orders, or furniture to custom specifications are not eligible for cancellation after 24 hours.