Please note that some items sold online have limited quantities and therefore all online purchases are subject to availability, and INTERIORS HOME cannot guarantee additional quantities at the same price.
We offer several options for receiving your new purchase.
I. Picking up your purchase
Any item can be picked up at our Distribution Center located at 217 Wohlsen Way, Lancaster.
If you would like to pick up your furniture at one of our showrooms or our Distribution Center, you must contact INTERIORS HOME at least one (1) business day in advance so that we can be sure to have your item pulled from the racks. Our Distribution Center pickup hours are: Monday - Friday 9am - 4:30pm and Saturday 9am - 1pm. The center is closed Sunday. You will need to have a copy of your original sales agreement and your account will need to paid in full and/or all required financing paperwork authorized prior to pick-up.
Customers picking up items at our showroom or Distribution Center must thoroughly inspect merchandise for obvious damage before loading. It is your responsibility to insure the safe loading, transportation and delivery of the merchandise to your home. You are responsible for providing the necessary blankets, tie-downs, or other supplies needed to safely transport your merchandise. Your merchandise will be wrapped with either lightweight plastic or styrofoam wrap. If picking up from our Distribution Center during normal pick up hours, one furniture handler will be available to assist you in loading your furniture. If you are picking up from one of the showrooms or outside normal pick up hours, we will not have any furniture handlers to assist you, so you must be sure to have adequate assistance with you to help you load your purchase into your vehicle.
Any merchandise picked up from our showroom or Distribution Center requiring inspection, service and/or warranty work must be returned to the Distribution Center. Requests for in-home inspections, service and/or warranty work or to have merchandise picked-up, carry a minimum fee of $59 or more depending on the number of items and location of pick-up. Service or warranty work is included for items within the stated warranty term and have been delivered through our Red Carpet Delivery Service.
II. Small Parcel Shipping
Small items purchased in our store are considered take with.
Small items purchased online can be shipped directly to your residence.
Charges for small parcel shipping are additional, call for quote.
III. Furniture Delivery
We offer several options for delivery of your new furniture. Delivery times are typically Monday- Saturday 8AM- 5PM
Local Area: For customers located within the Local Area of one of our stores (link for list of local zip codes), we offer:
Red Carpet -White Glove “Gold” Delivery Service:
Customers rave about our Delivery Service and have rated it with 100% satisfaction! By the way, we believe in no surprises, so all items are shipped to our Distribution center where they are uncartoned, assembled, inspected and fully deluxed. We strive to deliver your purchase with excellent service and flexibility, every time. To that end, we offer Unlimited furniture delivery for furniture and select-non furniture items, delivered by experienced white glove delivery service providers with low flat rates based on your delivery area.
Our experienced white glove delivery service providers will carefully unpack and inspect each item, place it in your room of choice, and provide basic assembly. For your convenience, all packing materials will be removed should you choose. Our trucks will deliver the items to your home and two delivery professionals will bring the items into your home into the designated room within (1) floor of entering your home. Once placed items are leveled, dusted and all glass items/shelving cleaned and installed and tested for proper operation. The delivery personnel will unload, uncrate and place the furniture in the requested room setting. Normal setup includes attaching mirror supports, reversing drawer hardware, assembling beds, and dining room tables.
When our Delivery professionals contact you to coordinate the delivery of your order from us, based on the discussion may suggest additional services for your convenience. These services if accepted could result in additional charges. The Delivery team may also inquire about Special Circumstances that may also result in additional charges such as extra flights of stairs or street and parking restrictions.
Local Zone 1 - $99
Extended Zone 1 - $199
Extended Zone 2 - $299
National - For delivery addresses beyond our Extended Delivery Area including Alaska and Hawaii - Call for Quote
Scheduling your delivery:
When your furniture is ready to be delivered, our scheduler will call you to schedule a delivery time. We know that your life is busy, so we will first schedule a day for your delivery and then the day before your delivery, we will call you to provide you with a two-hour window for our specialists to be at your home. Due to traffic conditions, weather, truck performance, etc, we cannot guarantee specific times for delivery, however all of our trucks are equipped with cellular phones, so we will call you when we are on our way, or if there's an unexpected delay. If you need to cancel a scheduled delivery or pickup for any reason, please contact our scheduler no later than one (2) business days prior to your delivery so that we can avoid excessive handling, which could result in damage to your furniture or charges to your account. Deliveries canceled less than 2 business days in advance will accrue a $59.95 cancellation fee.
An approved agent of the purchaser, (18) years or older must be present to receive and accept the delivery. This individual will also be responsible for inspecting and approving the condition of any items received on your behalf. If an approved agent is not available for the delivery, the delivery must be cancelled and rescheduled which will result in additional delivery charges.
Preparing for your delivery:
Please have the area cleared to receive your new furniture. Move all small items away from the moving path and the room where your furniture will be placed. Delivery personnel may not be authorized to move or remove any existing items from rooms due to liability issues. You must notify us at the time your delivery is scheduled if there are any items that may need to be moved. Due to insurance regulations our delivery specialists cannot be responsible for damage caused by moving customer's existing furniture.
When we get to your home:
Taking care of your home is very important to us when we make a delivery. So we will inspect the location where your furniture will be placed and provide protective pads as needed. We will carefully move your furniture into place, then install, inspect, clean and level. A note about electronic equipment: our delivery specialists are not permitted to move or place any electronic equipment, which includes TVs. You will either need to be prepared to do this yourself or have qualified technicians available to do so. We will provide any instruction on operation or use of your new purchase.
Once your delivery is received, you are responsible for inspecting the boxes or the items.
It is important for you to inspect your shipment carefully to make sure that all of the items are accounted for and that there is no damage or missing parts. If you have any concerns, please bring these to the attention of your delivery specialist. These individuals are trained and have the tools and materials needed to complete minor touch ups on site and will take care of any concerns you may have.
Clearance items or items purchased from our Outlet are considered AS-IS, Final Sale, and no additional touch up or repair will be available on these items.
If there is any other damage or concerns that you have that cannot be addressed at that time, please make notes of these items on the delivery paperwork. Our Customer Service Department will contact you within approximately three (3) days after your damage report to schedule a service technician to come to your home to assess the damage. In most cases, the technician can restore your merchandise to its original factory condition. In the event that the merchandise cannot be returned to factory condition, we will replace the merchandise. Authorized replacements are at the sole discretion of INTERIORS HOME. No replacements will be authorized until a technician has determined that your merchandise cannot be repaired to factory condition.
If you receive your delivery in cartons, please inspect the carton for any damage and note any concerns on the delivery paperwork. Any damage made to the carton or product itself, must be noted on the freight bill before the driver leaves. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount.
If you have already accepted your merchandise and find that parts are missing or are damaged, please contact us within 24 hours.
If Shipped by Small Parcel (UPS, FedEx, USPS):
It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement.
Upon completion of your delivery we will ask you to review the delivery checklist, to make sure we have completed all work to your satisfaction.
Make sure your Furniture fits:
It is the customer’s responsibility to know and understand the furniture dimensions and to measure to be sure the furniture will fit in the room and through any doors, around any corners, under any low overhead areas and up any stairway or stairway landings. Neither IINTERIORS HOME or our designated delivery service are responsible for furniture that is too large to be delivered. If it is difficult or impossible to place, maneuver or fit a piece of furniture by a two-man team due to conditions in your home, the consumer is responsible for providing additional placement assistance. The delivery service will not be responsible for damage to your home that results from your request of us to attempt placement in difficult conditions. Delivery personnel may require that you sign a waiver before any attempt is made in difficult situations that risk damage to your home and the furniture being delivered. If placement in the requested area is not feasible, our delivery personnel will place the furniture in an accessible area of your home. Furniture that you have ordered that is too large to fit into your home is not the responsibility of our delivery service and cannot be returned or cancelled.
Other delivery notes:
If additional assistance is required for other than standard delivery scenarios, the customer must assume responsibility of additional charges. In-home deliveries and set-ups are configured for two person hand carried situations. There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access.
Upon notification of availability for delivery, you agree to schedule delivery within two weeks (14 days). All merchandise that is available for pick-up or delivery must be paid in full upon receipt in our Distribution Center. Unless other arrangements are made at the time of your order, storage fees in the amount of 1.5% of invoiced amount per month will be charged on any merchandise held by INTERIORS HOME for more than thirty (30) days.
How To Cancel An Order
Orders may be cancelled within 24 hours. Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL our Customer Service Department. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order.
If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.
Special Order Purchases:
Please ask your salesperson/designer for complete details about our cancellation policies and restocking fees. You may cancel or change your special order within 24 hours of placing your order without a cancellation fee. Thereafter, your special order cannot be cancelled or changed without cancellation/restocking fees. These fees may be up to 50% of your order depending on: a) the status of the special order at the time you decide to cancel; and b) the type of merchandise you purchased. Items purchased as Clearance items or from the INTERIORS HOME Outlet are AS-IS, no cancellations, returns or refunds.
*Custom items such as window coverings, area rugs, wall coverings, C.O.M. furniture orders, or furniture to custom specifications are not eligible for cancellation after 24 hours.
How To Change Your Order
If you need to change something about your order, such as a color, finish type, product or quantity, you must call our Customer Service Department within 24 hours. A customer service representative will ask for your order number. If you do not have that handy, your name and bill-to information will be required. It is our policy to send an e-mail confirming the change on the original order. After 24 hours, we cannot guarantee that you will be able to make any changes to your order without some type of change or cancellation fee.