Receiving Your Furniture
Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life. After your furniture is received in our Distribution Center, it is carefully unpacked and thoroughly inspected. Once your furniture is ready, you may either utilize our Red Carpet Delivery Service or you may Pick Up your furniture. Items that are small enough should be taken with you at the time of your purchase. Our Distribution Center is located at 217 Wohlsen Way, Lancaster Delivery is subject to availability and customer schedule. Pick-up requires 24 hours notice. View Map.
Delivery Hours:
- Tuesday-Saturday - 8am-4pm
- Sunday and Monday - No delivery availability.
Pick-up Hours:
- Weekdays - 9am-5pm
- Saturdays - 9am-1pm
- Sundays - Closed
Red Carpet Delivery Service
Trust our professional team of delivery specialists to care for your new purchase as well as your home. We can make your delivery both effortless and enjoyable. We'll place your furniture right where you want it. Then we'll inspect, dust, level and review the operation with you - all for a nominal delivery fee. Customers rave about or Red Carpet Delivery Service and have rated it with 100% satisfaction! By the way, we believe in no surprises, at least not bad ones. That's why our Deluxing Service, where your new furniture is unpacked and inspected, then carefully wrapped and blanketed for delivery to your home, comes with every purchase.*
*Deluxing service excluded on Outlet & Clearance purchases.
"The Interiors delivery team is exceptional.
Your professional staff was careful and very
helpful in placing our furniture. They even
removed their shoes without being asked!"
-Tamsin, repeat customer
Lancaster, PA
Setting up your delivery:
When your furniture is ready to be delivered, our scheduler will call you to schedule a delivery time. We know that your life is busy, so we will schedule a day for your delivery and then confirm the day prior with a two-hour window for our specialists to be at your home. All of our trucks are equipped with cellular phones, so we'll call you when we're on our way, or if there's an unexpected delay. If you need to cancel a scheduled delivery or pickup for any reason, please contact our scheduler no later than one (1) business day prior to your delivery so that we can avoid excessive handling, which could result in damage to your furniture or charges to your account. Deliveries canceled less than 24 hours in advance will accrue a $59.95 cancellation fee.
Preparing for your delivery:
Please have the area cleared to receive your new furniture. Move all small items away from the moving path and the room where your furniture will be placed. We will move your existing piece(s) away from the new item you are receiving. However, this can only be moved within the room it resides. Other items can be moved to various areas in your home for an additional charge. Please ask your salesperson/designer or our scheduler for complete moving charges. Due to insurance regulations our delivery specialists cannot be responsible for damage caused by moving customer's existing furniture.
When we get to your home:
We will inspect the location where your furniture will be placed. Protective pads will be placed as needed. We'll carefully move your furniture into place, then install, inspect, clean and level. A note about electronic equipment: our delivery specialists are not permitted to move or place any electronic equipment, which includes TVs. You will either need to be prepared to do this yourself or have qualified technicians available to do so. We will provide any instruction on operation or use of your new purchase.
Delivery checklist:
Upon completion of your delivery we will ask you to review the delivery checklist, to make sure we have completed all work to your satisfaction. We will also provide any applicable warranty paperwork as well as our "Customer Satisfaction Survey."
Red Carpet Delivery - Standard Stop $54.95 includes:
- One item - may consist of sofa, cocktail/end table, small TV console, dresser, area rug. Chair & ottoman count as one item.
- Within Delivery Zone One. Contact your sales consultant for more information.
- Tues. thru Sat. 8am - 4pm
- To a basement, first or second floor
- Standard delivery requires a minimum of three days to process
Red Carpet Delivery - Standard Plus Stop $99.95 includes:
- Two or more pieces of the above
- Or all bedrooms, dining rooms, dinettes, TV entertainment centers, home office systems, and armoires
- Within Delivery Zone One. Contact your sales consultant for more information.
- Tues. thru Sat. 8am - 4pm
- To a basement, first or second floor
- Standard delivery requires a minimum of three days to process
Additional delivery options:
- Contact your sales consultant for all areas outside of Zone One. Additional fees apply.
- Sleep sofas: add $15
- Next-day delivery (if available): $149 or $199
- Delivery to more than one floor above truck level or any delivery through an elevator: Add $49
- Moving furniture for rug placement: Add $59
- Picture hanging: $60.00 per hour
- Please call for a quote on delivery outside our standard delivery zone. We will deliver to areas in PA, MD, NJ, and NY. Sorry we are unable to ship furniture.
- Large items, or items that require installation and setup (Call for quote)
- Moving customer's existing furniture to other rooms (Call for quote)
Other delivery notes:
We have a standard delivery zone, which is approximately a one-hour drive from INTERIOR'S Showrooms. Delivery outside of this zone is available at an additional charge.
If you need to cancel a scheduled delivery or pick-up for any reason, please contact us no later than one (1) business day in advance to avoid excessive handling which could result in damage to your furniture or charges to your account.
Upon notification of availability for delivery, you agree to schedule delivery within 2 weeks (14 days). All merchandise that is available for pick-up or delivery must be paid in full. Storage fees in the amount of 1.5% of invoiced amount per month will be charged on any merchandise held by INTERIORS for more than thirty (30) days. All merchandise being held by INTERIORS must be paid in full.
What if my furniture doesn't fit?
Help us help you! Before you make your final purchase decision, please measure your door openings, hallways, stairways, and the area/room where your new furniture will be placed. If you are still not sure, we will be happy to come to your home to measure and make sure your furniture will fit (service fee may apply). Furniture that needs to be returned because it cannot be placed into the designated space will be subject to restocking fees.*
*INTERIORS Outlet/Flexsteel Outlet and Clearance/ Final Sale/ "AS-IS" merchandise may not be returned, exchanged or cancelled.
Picking up your merchandise
If you would like to pick up your furniture, you must contact INTERIORS at least one (1) business day in advance. Our Distribution Center pickup hours are: Monday - Friday 9am - 5pm and Saturday 9am - 1pm. The center is closed Sunday. The Distribution Center is located at 217 Wohlsen Way, Lancaster. Please bring the pink copy of your sales agreement to the Distribution Center. You must pay your account (s) in full and sign all required financing paperwork prior to pick-up.
Customers picking up items at our showroom or Distribution Center must thoroughly inspect merchandise for obvious damage before loading. It is your responsibility to insure the safe loading, transportation and delivery of the merchandise to your home. You are responsible for providing the necessary blankets, tie-downs, or other supplies needed to safely transport your merchandise. Your merchandise will be wrapped with either lightweight plastic or styrofoam wrap. A furniture handler is available to assist you in loading your furniture during normal pickup hours. If you make special arrangements for pickup outside normal hours, you will need to bring adequate assistance to load your purchase into your vehicle.
Any merchandise picked up from our showroom or Distribution Center requiring inspection, service and/or warranty work must be returned to the Distribution Center. Requests for in-home inspections, service and/or warranty work or to have merchandise picked-up, carry a minimum fee of $59 or more depending on the number of items and location of pick-up. Service or warranty work is included for items within the stated warranty term and have been delivered through our Red Carpet Delivery Service.
Warranty & Furniture Protection
Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life.
Satisfaction Guarantee:
We want you to be 100% satisfied with your purchase. Before your furniture is delivered it must pass our thorough inspection process along with special deluxing and detailing to make sure that your new furniture meets or exceeds our high quality standard of excellence. Please remember that furniture is a product of nature and human hands, and that inherent imperfections are part of the beauty and uniqueness of your purchase. If you have any problems or concerns, please contact your salesperson/designer or the customer service representative within three (3) days of receipt of your furniture.
Low Price Assurance:
We discount manufacturer's suggested retail prices everyday. If within ten (10) days of your purchase, you find the identical item at another store in our trading area that offers the same terms and services, we will gladly meet that price or refund the difference of your purchase upon written verification. See store for additional details of our policy.
Warranties:
Furniture is covered for a minimum of one (1) year against manufacturer product or installation and fabrication flaws or defects*. Other extended warranties could be in effect by individual manufacturers that may increase this warranty period. Furniture will be repaired or replaced according to the manufacturer's provisions. For warranty or service work within our standard delivery zone, standard pickup or delivery charges will be waived within the first thirty (30) days, but thereafter will be at the customer's expense. For warranty or service work outside our standard delivery zone, you will be charged for travel time. All products which are easily transportable, must be returned by the customer to the store for warranty service.
All warranty work and inspections are performed by one of our service technicians. No manufacturer warranty covers normal wear and tear, or cosmetic concerns like, nicks, or scratches on products. Any products that show signs of misuse, neglect and/or abuse, will result in a voided warranty. Fabrics, leathers and wood finishes are not warranted against fading, stretching, staining, excessive wear or variation of color from samples. Seat and back cushions may relax with use and may show wrinkles or require fluffing. This condition is not considered a factory defect.
*INTERIORS Outlet/Flexsteel Outlet and Clearance/Final Sale/"As-Is" Items carry no warranties.
Furniture Protection Plan:
We recommend our Furniture Protection Plan which offers five (5) years of protection against accidental damage, including stains, gouges, tears, burns, water marks and more.** If you decline the Furniture Protection Plan at the time of your order and wish to add it at a later date, you must notify us at least one (1) business day prior to the furniture being delivered or picked up. Sorry, the Furniture Protection Plan is not available after furniture is delivered to your home. Upon delivery, you will receive a warranty packet for the furniture protection plan, which will provide you with information for any questions that you may have. Please contact the furniture protection company directly through the toll-free number provided in your warranty packet.
*INTERIORS Outlet/Flexsteel Outlet and Clearance/Final Sale/"As-Is" Items are not eligible for the Furniture Protection Plan.
Special Orders and Order Changes
Special Orders:
Special orders are made just for you! At the time of your order, your salesperson/designer will give you an estimated lead-time for your furniture shipment. Once we receive an acknowledgment of your order from our manufacturer, we will notify you via post card or email of an approximate delivery date. Our office will continue to track your order until it arrives at our Distribution Center. Unfortunately delays can occur, and we will notify you with updates as soon as we receive this information. We will do our very best to get your furniture to you as quickly as possible, but we are not responsible for unexpected delays or any liability therein. No price adjustments or loaner items will be given due to manufacturer's delay.
Changes, Returns or Cancellations:
Please contact your salesperson/designer immediately if you need to cancel or make changes to your order.
If you purchased from our stock:
Within ten (10) days of your purchase or receipt of your merchandise, you may cancel and reselect, or return your purchase for a refund. Merchandise already delivered will be subject to delivery/pick-up fees. Outlet/Clearance/Final Sale/"As-Is" items may not be cancelled, exchanged or refunded. No merchandise can be returned or exchanged without the original sales receipt. Upon return and inspection of the item(s), your account will be credited, or your refund will be processed according to the nature it was paid.
If you purchased through Special Order:
Please ask your salesperson/designer for complete details about our cancellation policies and restocking fees. You may cancel or change your special order within three (3) days of placing your order without a cancellation fee. Thereafter, your special order cannot be cancelled or changed without cancellation/restocking fees.* These fees are up to 33% of your order depending on: a) the status of the special order at the time you decide to cancel; and b) the type of merchandise you purchased.
*Custom items such as window coverings, area rugs, wallcoverings, C.O.M. furniture orders, or furniture to custom specifications are not eligible for cancellation after three (3) days.
Payment and Financial Options
Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life.
INTERIORS offers several convenient payment options:
- Cash or Check
- Credit Cards - MasterCard, Visa, Discover, American Express
- Financing options to qualified buyers
Your payment and financing options will be explained to you at the time of your purchase. All accounts must be settled upon delivery or notification of the availability of your merchandise for delivery. As an added service, we offer financing through a third-party administrator who will bill you directly according to the provisions of your credit contract. Purchases on credit are subject to the terms and conditions of the associated credit agreement. Any questions or billing disputes must be made directly to the credit company. Customers taking advantage of financing will require a minimum purchase with a deposit at time of purchase. See a salesperson for complete details on minimum purchase and deposits required.
Stock items require payment in full at time of purchase. Special order furniture, Window and Wall and Rug Bazaar merchandise requires a 50% deposit at time of purchase.
Financing Options
INTERIORS offers everyday attractive financing options that will vary depending on the sale/event. Please check with a salesperson for details of our current offers. You may pick up a financing application, complete it and then either mail it, fax it to 717-397-0304, or return it to either of our showrooms: Lancaster at 3130 Columbia Avenue or Harrisburg at 4405 Lewis Road. We will be happy to contact you as soon as possible with information regarding your application. To complete a financing application online, go to https://www.gogecapital.com/en/consumer-credit-financing/merchants/homefurnishings/interiors/apply.html.
INTERIORS is pleased to offer the following special financing though GE Money everyday: One year (360 day) no interest/minimum payment financing for all purchases except for those in the INTER!ORS Outlet or clearance merchandise. Six month (180 day) no interest/minimum payment financing is available for INTER!ORS Outlet and clearance merchandise. These offers are subject to change at anytime without notice. Please see a salesperson for details of current financing offers.
The general terms of our financing offers that are subject to change without notice include:
- Minimum Purchase of $1000, with a 25% deposit.
- Monthly payments are required within the 360 day period.
- Interest is deferred and will accrue if any of the original outstanding balance remains after the 360 days promotional period ends.
- Financing begins when you take possession of your merchandise.
Account Information
GE Money will mail monthly statements that include information regarding all finance charges to date and all promotional expiration dates. If you have questions on your account, please call GE Money at 1-800-333-1071.